Integrating siloed products into a unified AI-powered offering for seamless customer experience
Norstella, a leading consortium of pharmaceutical solution providers, engaged our services to create a centralized platform. The primary challenge faced by Norstella was the absence of a unified platform to integrate their extensive range of products into a cohesive system, providing streamlined and convenient access.
Solution
The integrated platform leverages AI to unify all Norstella products. Upon request, the platform generates customized dashboards. The accompanying bot provides insights based on the dashboard, facilitating continued conversation within the chat. Users can seamlessly navigate to specific products for in-depth details extracted from the visualizations.
Personalised dashboard
Create and monitor your personal dashboard. Customize your dashboard by combining widgets from all Norstella products and applying filters to adjust data perspectives.
Simple onboarding
Personalize your experience with a simple onboarding. Choose your role, focus, and interests to ensure Norstella delivers data that precisely aligns with your unique needs.
Norstella marketplace
Discover a variety of products and find your best fit in the platform marketplace. Through the utilization of our platform, users gain access to consolidated data across various products. Businesses can strategically showcase their products to users who have not yet made a purchase, thereby optimizing their advertising efforts.
Data-driven AI chat
Beyond chat to in-depth data and graph discussions. Conduct thorough research and obtain understandable answers to your inquiries through the utilization of data-driven AI chat. Our AI chat platform generates comprehensive, data-driven reports for disease and landscape analysis, incorporating sentiment analysis, Norstella data, and expert insights.
Impact
The Norstella Platform not only unifies all products to ensure consistency but also serves as a central hub for users. Here, they can manage subscriptions and select products tailored to their needs, while businesses can capitalize on upselling opportunities. Additionally, an AI assistant supports users by navigating complex data sets and providing explanations in plain language. The Norstella Platform is a significant step towards delivering a seamless customer experience across all Norstella products.
All Norstella brands brought together
For mutual reinforcement and enhanced suite benefits, creating a cohesive and integrated platform experience.
- Simplified cross-product navigation and data access
- Improved product discovery
- Centralized transparent subscription management
- Consolidated notifications
- Customizable dashboards
- Personalized content suggestions
- AI-assisted analysis
Our work
Imagine and build experiences, products and businesses that disrupt the status quo, win hearts and realize the future.
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