Redesigning a professional collaboration & community platform
Enhancing user experience and facilitating more participation.
Project details and story
- Industry
- Finance, Tax, and Accounting
Context
Our client provides professionals with the intelligence, technology, and human expertise they need to find trusted answers.
The collaboration team manages the community platforms and tools for engaging and developing their professional, domain-specific communities.
Challenges
Redesign the community platform to enhance its usability to increase engagement and to facilitate the addition of several community features.
Approach
Windmill identified the key workflows, use cases, and content types; worked to understand existing pain points and future needs; crafted and iterated multiple design concepts, including prototypes; and finalized and built design guidelines.
Solution
UX design goals
Make it easier to consume
Improved scalability, clearer navigation, highlight what is new, visual prioritization.
Make it easier to contribute
Simplified process, clearer destination.
In addition to the UX optimization, the designs looked to blend existing styles with a cleaner and more modern feel.
Impact
The collaboration team was able to deliver an enhanced user experience based on the designs and guidelines developed with Windmill Smart Solutions, and it was well-received by both their stakeholders and community users.
Great, very responsive and on point with understanding our technical requirements and turning these into functioning and aesthetically pleasing interfaces.
Josh G.
Project Leader
Definitely recommend, the team is responsive, pays attention to subtle but important details, and helps brainstorm concepts to find the best answer. More like working with a partner than a vendor.
Josh G.
Project Leader
