← All Work/Fintech

KYC/Onboarding re-imagined with AI agents

Agentic pipeline for KYC and onboarding - documents, checks, and explainable handoff.

KYC workflow design and engineering

Built with 1PLTFRM, an affiliated Windmill venture in private markets.

This case explains the workflow and review controls. It does not report an independently verified production benchmark.

Industry

Fintech

Areas involved

Agents, UX, Sprint

Windmill’s contribution

AI workflow work with 1PLTFRM

Windmill mapped the advisor journey, designed the review experience and engineered the document-to-profile AI workflow.

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The workflow

01
Collect the evidence
An advisor uploads identity, address and tax documents and can follow their processing progress.
02
Prepare the profile
Extracted information becomes suggested profile fields. Missing or conflicting information is surfaced for review.
03
Review and correct
The advisor validates or overrides suggestions field by field, with the source document and review record available.

Context and objective

We designed a multi-agent KYC/onboarding pipeline: intake, extraction, risk flags, and a human-on-the-loop interface. The system runs on sandbox data first, then production with evals and audit trails.

The operating problem

Investor onboarding combines documents, profile information and checks across different jurisdictions. The work focused on the advisor’s journey from document collection to final review, including the points where incomplete or conflicting information needs a person’s judgement.

From documents to reviewable suggestions

The solution brings multi-document upload, processing progress and suggested form values into the same experience. Extracted information is mapped to profile fields so the advisor can inspect it alongside the supporting document instead of moving between disconnected tools.

Exceptions remain visible

Missing information and conflicts are surfaced for review. Advisors can validate or override suggested inputs field by field. The important design decision is to make correction part of the workflow, with a record of the action, rather than treating a generated value as a completed check.

What this work demonstrates

The case shows how document processing, a usable review interface and an audit trail fit together. For a new institution, representative documents, acceptance criteria and integration boundaries would be agreed before a rollout decision. Handling time and field quality need to be measured in that institution’s own operating context.

Next step