Portal to enable collaboration within development community
Challenge
Thomson Reuters sought to redesign their Developer Community platform (for external developers leveraging Thomson Reuters public APIs) to improve usability and enhance its overall appeal to both end-user developers and their content providers. The goals were to encourage and increase engagement, provide developers with the most pertinent information more efficiently, and facilitate the addition of new features and content.
Approach
Windmill Smart Solutions helped Thomson Reuters accomplish its goals by clarifying the key user workflows, use cases, and content types. We worked closely with the client to understand existing pain points and future plans to create a framework that would stand the test of time. We crafted and iterated multiple design concepts and prototypes to best meet our client’s needs. Once the client was happy with our concepts, we finalized them and built developer-friendly design guidelines.
Industry
Finance, Tax and Accounting
Solution
Thomson Reuters provides professionals with timely intelligence, technology, and the human expertise required to find trusted answers.
Thomson Reuters offers a host of APIs, SDKs, tools, data, and other capabilities to their customers and partners. The Thomson Reuters Developer Community team manages the portal where customers, partners, and developers from across the FinTech industry come to access tools, documentation, sample code, learning materials, and Q&A forums that help them work effectively and achieve their desired goals.
Thomson Reuters approached Windmill Smart Solutions to help redesign this portal to make it more user-friendly and offer greater value to its community of users.
UX design goals
- Make it easier for developers to access the information they need
- Improve navigation
- Highlight what’s most important for users in a personalized way
- Create a visual data hierarchy
- Reimagine and streamline common workflows
- Maximize the value of existing content
- Set a framework for new content
The one unexpected benefit has been the excitement of our own development team in going above and beyond to get the UI implemented.
Saori F., Project Manager
UI design goals
In addition to optimizing user experience, Windmill created a cleaner, more modern design that incorporates the latest Thomson Reuters corporate brand styles.
[Windmill delivered a] ’Killer’ UI for the developer community site that did not require full site rewrite but encourages API providers to want to put their content on the community, as well as enables developers to get their jobs done using the site.
Saori F., Project Manager
The team here saw this as a great opportunity and were given a great design to implement. Your design has certainly accomplished what it needed to. The response has been off the charts supportive. We are hearing “it looks professional” “clean” “easy to use” “fast”. Thank you.
Christian P., Project Lead
There is no doubt that without your work we would not have been able to deliver a product which our Providers are able to use and expose to their customers. Our success was dependent on your team’s awesome designs, our working relationship and the quick time to deliver.
Christian P., Project Lead
Impact
The Thomson Reuters Developers Community team was able to deliver
an enhanced user experience, based on the designs and guidelines
developed with Windmill Smart Solutions, that was well received by both
their developer users and content provider stakeholders.
