Redesigning a professional collaboration & community platform

Enhancing user experience and facilitating more participation.

Challenge

Redesign the community platform to enhance its usability to increase engagement and to facilitate the addition of several community features.

Approach

Windmill identified the key workflows, use cases, and content types, Worked to understand existing pain points and future needs, Crafted and iterated multiple design concepts - including prototypes, Finalized and built design guidelines.

Industry

Finance, Tax, and Accounting

Solution

Our client provides professionals with the intelligence, technology, and human expertise they need to find trusted answers.

The collaboration team manages the community platforms and tools for engaging and developing their professional, domain-specific communities.

Great, very responsive and on point with understanding out technical requirements and turning these into functioning and aesthetically pleasing interfaces

Josh G., Project Leader

UX design goals

Make it easier to consume

• Improved scalability
• Clearer navigation
• Highlight what is new
• Visual prioritization

Make it easier to contribute

• Simplified process
• Clearer destination

In addition to the UX optimization, the designs looked to blend existing styles with a cleaner and more modern feel

 

Definitely recommend, the team is responsive, pays attention to subtle but important details, and helps brainstorm concepts to find the best answer. More like working with a partner than a vendor

Josh G., Project Leader

Impact

The collaboration team was able to deliver an enhanced user experience based on the designs and guidelines developed with Windmill Smart Solutions, and it was well-received by both their stakeholders and community users.